Service Delivery Manager

Description du poste

• Interface with Executives, IT Management, and End Users to define business, financial, and operational requirements.
• Develop standards and best practices for use across multiple projects.
• Lead definition of scope and objectives for new and requested projects, involving all relevant stakeholders and ensuring technical feasibility.
• Taking accountability for service delivery performance, meeting customer expectations, and driving future demand.
• Ensure projects are delivered on-time, within scope, and within budget using Project Management deliverables such as project plans, project budgets, status reports, and risk/issue logs.
• Report and escalate to IT management and the IT Steering Committee as needed.
• Effectively manage, document, and communicate project risk.
• Manage project documentation, agreements, and contracts.
• Collaborating with technical design teams to set standards for software, hardware, and security.

• University Degree in Software/ Computer Engineering (Bac+4) or equivalent combination of education and work experience.
• At least 3 years of related experience in Service Delivery Management.
• Good computer skills and the ability to use business support software.
• Strong customer service, project management, and quality control skills.
• Resource planning skills
• Strong project and vendor management skills
• Experience with cloud migrations and management preferred, but not required
• Excellent communication, research, analytic, project management, and documentation skills
• Ability to handle multiple, concurrent, projects; manage vendors effectively and be responsive to users and IT staff in a timely manne.