IT Support Executive

Description du poste

Main Responsibilities :

Within the framework of the Group's IS processes and in perfect collaboration with the ITD teams :

• Supervise Help Desk activities across the entire site perimeter: coordination of the IT Site team, monitoring of incident resolution, monitoring of KPIs (SLAs, etc.)
• Ensure that his team has all the tools, procedures and training required for the site Help Desk
• Guarantee the availability, continuity and quality of IT services to the site's end-users
• Centralize, validate and have validated by site management, users' needs in terms of hardware and software
• Manage complex level 2 and higher incidents in conjunction with ITD teams
• Contribute to IT projects managed by DTI: specifications, deployment, preparation of prerequisites
• Ensure the security of IT assets
• Ensure that practices comply with the Group's IT security and quality standards

General Skills :

• Windows environments: OS, AD, Office...
• Knowledge of networks: pre-wiring, switching, TCP/IP, Wi-Fi, etc.
• Ability to analyze and resolve various technical incidents
• Sense of service, customer focus, collaboration and interpersonal skills
• Ability to supervise a team and manage support activities 
• Rigor, autonomy, information retrieval and ability to manage priorities
• Good understanding of cybersecurity issues, particularly in an industrial environment
• Mobility
  

Academic Background & Experience :

IT engineering degree, with proven experience in a similar position.

The position is based in the Taroudant region.